Refund Policy

New accounts receive a 7-day free trial. No credit card is required during the trial. Your trial will not automatically convert to a paid subscription without your explicit action.

No charges are made during the free trial period, and no refund request is necessary if you choose not to upgrade.

If you subscribe to a paid plan (STARTER or PRO) and are not satisfied, you may request a full refund within 7 calendar days of your first charge.

To request a refund under this guarantee:

1. Email us at support.makane@gmail.com with the subject line "Refund request"
2. Include the email address associated with your account
3. Tell us briefly why the service did not meet your needs (optional, but helps us improve)

We will process eligible refunds within 5–10 business days to the original payment method. Refund processing time depends on your card issuer or bank.

After the 7-day satisfaction window has passed, subscription fees are non-refundable. This applies to:

• Monthly subscription renewals
• Annual subscription payments
• Mid-cycle cancellations (you retain access until the end of the paid period)

When you cancel, your subscription will not renew and you will retain full access to the service until the end of the current billing period.

Annual subscriptions are paid upfront for 12 months. The 7-day satisfaction guarantee applies from the date of the annual charge.

After 7 days, annual subscriptions are non-refundable. If you cancel an annual subscription mid-year, access continues until the annual period ends — we do not issue partial refunds for unused months.

We may issue refunds outside this policy at our sole discretion in cases of:

• Documented service unavailability lasting more than 24 consecutive hours due to issues on our end
• Accidental double charges
• Billing errors caused by our system
• Cases where applicable consumer protection law requires a refund (EU consumers: your statutory rights are not affected by this policy)

If we terminate your account due to a material violation of our Terms of Service, you will not be entitled to a refund of any fees paid.

If we terminate your account for reasons other than a policy violation (e.g. we discontinue the service), we will provide a prorated refund of any prepaid fees for the remaining unused period.

To request a refund under any of the above circumstances:

1. Email support.makane@gmail.com
2. Use the subject line "Refund request — [your business name]"
3. Include your account email and the date of the charge

We will acknowledge your request within 2 business days and aim to resolve it within 5 business days.

We may update this Refund Policy. Any changes will apply to subscriptions renewed or initiated after the updated effective date.

support.makane@gmail.com
Makane — makane.me